How many housekeepers do you send to clean?
Our standard team consists of two house keepers, but that may very from time to time and job to job.

Do I need to provide cleaning supplies?
We provide all of our own supplies and equipment. We can arrange for use of your ideal products if preffered!

Do I need to do anything before my home clean?
There’s no need to pick up before your attendants arrive, but many clients do prefer to maximize cleaning efficiency by doing a quick pick up.

What if I'm not happy with the cleaning?
We’re not finished until you’re happy. If your home isn’t clean to your standards, let us know within 24 hours and take some pictures. We will come make it right.

Can I set an appointment time?
Upon schduling your appointment you will be given a time slot that may vary up to an hour. We will communicate any changes.

Do I need to do anything to prepare for a move-out clean?
We do need electricity and water to clean so please make sure your utilities are still functioning. Home should be empty of personal belongings, furniture and most trash.

What won't WeClean teams clean?
For health reasons, our teams will not clean bodily fluids from animals nor humans.

When do you charge my credit card?
We charge all credit cards the day of the cleaning.

How much notice do I need to give to change or cancel an appointment?
Please make changes to your appointment at least 24 hours before your scheduled visit, but more is appreciated! If you change or cancellation is less than 24 hours notice, we may charge a $90 late cancellation fee.

How do I stop my service?
Email or call us. You can stop whenever you like. However, once you experience our service you won't want to stop.   🙂

How do the Housekeepers enter my home?
We use the front door... just kidding! You can let us in, share a code or even hide a key. Your security is important to us, so feel free to chat with us about the best way to keep your home safe.